# Exchange / Return Policy

**The item I purchased is not suitable, Can I do an exchange or return to get a refund?**  

Items can only be exchanged within 7 days of the date of delivery/collection.  

To initiate an exchange, please drop by our store at 250 Orchard Road, #01-01 with your item(s) and order number. Our in-store customer service team will assist you with the process. 

**Are there items which are not eligible for an exchange?**  

These items are not eligible for exchange:   

-   Innerwear (such as underwear) and items such as jewellery, swimwear, perishables (food), beauty products and fine jewelry; 
-   Product(s) sold at marked down prices; 
-   Items without original tags, washed or worn. 

Exceptions will be made if the ordered item was delivered incorrectly or damaged.  

**I discovered an item(s) from my order was delivered damaged / was incorrect, what can I do?**  

If your ordered item(s) were delivered damaged / incorrect, please reach out to our customer service team via WhatsApp on 9379 4725 or email at [orders@dors.com.sg](mailto:orders@dors.com.sg) within 7 days from the delivery date, providing the following details: 

-   Order Number 

-   Product code of the item received 

Our customer service team will assist you with the process. 

Note: Should the items be unavailable for exchange, a return will be processed as Store Credit equivalent to the purchase prices within 3 working days after it has been received. We do not provide cash refunds for return orders. Store Credits can be used as a payment method for online or in-store purchases.

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> Source: [DORS](https://dors.com.sg/pages/return-policy)