GRAIL | Cleansing Duo
Product Highlights
- Complete two-step cleansing routine
- Removes makeup and impurities
- Maintains skin’s moisture balance
- Includes two full-size cleansers
Pickup available at DORS @ Design Orchard
Usually ready in 2-4 days
GRAIL Cleansing Duo – Double Cleanse Power for Radiant, Balanced Skin
Experience a thorough yet gentle cleanse with the GRAIL Cleansing Duo, a two-step system designed for deep purification without compromising your skin’s natural balance. This set features the Clarifying Makeup Remover and Amino Acid Deep Pore Cleanser, working in tandem to dissolve makeup, sunscreen, and stubborn impurities while maintaining hydration and comfort.Ideal for daily routines, the Cleansing Duo is perfect for removing long-wear cosmetics and excess oil, making it suitable for both morning and evening use. It complements any skincare regimen and supports sensitive skin by soothing and hydrating as it cleanses.
Crafted for efficacy and care, both full-size cleansers are formulated to deeply cleanse pores without stripping the skin barrier, ensuring your complexion remains soft, clean, and balanced after every use.
Clarifying Makeup Remover: 150ml
Amino Acid Deep Pore Cleanser: 100ml
Do you ship Internationally?
For shipping outside of Singapore, WhatsApp us at +65 9379 4725 or email us at orders@dors.com.sg to enquire about overseas shipping options and charges.
Are there any charges for delivery within Singapore and what are the options available?
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Standard Delivery
- Free for orders equal / above S$120
- S$3 for orders under $120
- S$5 for orders under $89
- 3-5 Business Days
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Same-Day/Hotel Delivery
- $30 flat fee
- Orders placed before 12pm Monday - Friday, items can be delivered the same day before 6pm.
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Restricted Zones
- We don’t deliver to P.O. Boxes, army camps and the islands around Singapore.
What happens if I miss my delivery?
3 delivery attempts will be made for your order. If we are unsuccessful in these attempts, your order will be made available for self-collection at our physical store. You will be contacted via email / mobile once your order package is in our store and ready for collection. In-store pick-up will be available only for 14 days. Arrangements for a 4th delivery attempt will be chargeable at S$5.
Can I change my delivery information after I have placed my order?
Once an order is placed, it cannot be canceled or modified as it is processed immediately. Should you require an address change, it is chargeable at S$5 (If your order has been picked up for delivery but not completed)
Kindly review your order carefully before confirming your purchase. If you have any questions, do contact our customer support team via WhatsApp at 9379 4725 or email at orders@dors.com.sg
The item I purchased is not suitable, Can I do an exchange or return to get a refund?
Items can only be exchanged within 7 days of the date of delivery/collection.
To initiate an exchange, please drop by our store at 250 Orchard Road, #01-01 with your item(s) and order number. Our in-store customer service team will assist you with the process.
Are there items which are not eligible for an exchange?
These items are not eligible for exchange:
- Innerwear (such as underwear) and items such as jewellery, swimwear, perishables (food), beauty products and fine jewelry;
- Product(s) sold at marked down prices;
- Items without original tags, washed or worn.
Exceptions will be made if the ordered item was delivered incorrectly or damaged.
I discovered an item(s) from my order was delivered damaged / was incorrect, what can I do?
If your ordered item(s) were delivered damaged / incorrect, please reach out to our customer service team via WhatsApp on 9379 4725 or email at orders@dors.com.sg within 7 days from the delivery date, providing the following details:
- Order Number
- Product code of the item received
Our customer service team will assist you with the process.
Note: Should the items be unavailable for exchange, a return will be processed as Store Credit equivalent to the purchase prices within 3 working days after it has been received. We do not provide cash refunds for return orders. Store Credits can be used as a payment method for online or in-store purchases.
