Returns FAQs
Exchange & Return
The item I purchased is not suitable, Can I do an exchange or return to get a refund?
Items can only be exchanged within 14 days of the date of delivery/collection.
To initiate an exchange, please drop by our store at 250 Orchard Road, #01-01 with your item(s) and order number. Our in-store customer service team will assist you with the process.
Items Eligibility
Are there items which are not eligible for an exchange?
These items are not eligible for exchange:
- Innerwear (such as underwear) and items such as jewelry, swimwear, perishables (food), beauty products and fine jewelry;
- Product(s) sold at marked down prices;
- All full priced product(s) sold with promotional codes;
- Items without original tags, washed or worn.
Exceptions will be made if the ordered item was delivered incorrectly or damaged.
Damaged/Incorrect Items
I discovered an item(s) from my order was delivered damaged / was incorrect, what can I do?
If your ordered item(s) were delivered damaged / incorrect, please reach out to our customer service team via WhatsApp on 9379 4725 or email at orders@dors.com.sg within 7 days from the delivery date, providing the following details:
- Order Number
- Product code of the item received
Our customer service team will assist you with the process.
Note: Should the items be unavailable for exchange, a return will be processed as Store Credit equivalent to the purchase prices within 3 working days after it has been received. We do not provide cash refunds for return orders. Store Credits can be used as a payment method for online or in-store purchases.
