Do you ship Internationally? 

For shipping outside of Singapore, WhatsApp us at +65 9379 4725 or email us at orders@dors.com.sg to enquire about overseas shipping options and charges.  

Are there any charges for delivery within Singapore and what are the options available? 

• Standard Delivery 
• Free for orders equal / above S$89 
• S$5 for orders under $89
• 3-5 Business Days 
• Express Delivery  
• S$8 flat fee 
• 1-2 Business Day 
• Same-Day/Hotel Delivery  
• $30 flat fee 
• Orders placed before 12pm Monday - Friday, items can be delivered the same day before 6pm.  
• Restricted Zones 
• We don’t deliver to P.O. Boxes, army camps and the islands around Singapore. 

What happens if I miss my delivery?  

3 delivery attempts will be made for your order. If we are unsuccessful in these attempts, your order will be made available for self-collection at our physical store. You will be contacted via email / mobile once your order package is in our store and ready for collection. In-store pick-up will be available only for 14 days. Arrangements for a 4th delivery attempt will be chargeable at S$5.  

Can I change my delivery information after I have placed my order? 

Once an order is placed, it cannot be canceled or modified as it is processed immediately. Should you require an address change, it is chargeable at S$5 (If your order has been picked up for delivery but not completed) 

Kindly review your order carefully before confirming your purchase. If you have any questions, do contact our customer support team via WhatsApp at 9379 4725 or email at orders@dors.com.sg  

The item I purchased is not suitable, Can I do an exchange or return to get a refund?  

Items can only be exchanged within 7 days of the date of delivery/collection.  

To initiate an exchange, please drop by our store at 250 Orchard Road, #01-01 with your item(s) and order number. Our in-store customer service team will assist you with the process. 

Are there items which are not eligible for an exchange?  

These items are not eligible for exchange:   

• Innerwear (such as underwear) and items such as jewelry, swimwear, perishables (food), beauty products and fine jewelry; 

• Product(s) sold at marked down prices; 

• All full priced product(s) sold with promotional codes; 

• Items without original tags, washed or worn. 

Exceptions will be made if the ordered item was delivered incorrectly or damaged.  

I discovered an item(s) from my order was delivered damaged / was incorrect, what can I do?  

If your ordered item(s) were delivered damaged / incorrect, please reach out to our customer service team via WhatsApp on 9379 4725 or email at orders@dors.com.sg within 7 days from the delivery date, providing the following details: 

• Order Number 

• Product code of the item received 

Our customer service team will assist you with the process. 

Note: Should the items be unavailable for exchange, a return will be processed as Store Credit equivalent to the purchase prices within 3 working days after it has been received. We do not provide cash refunds for return orders. Store Credits can be used as a payment method for online or in-store purchases.