Customer FAQ

For shipping outside of Singapore, WhatsApp us on +65 9379 4725 or email us at
orders@dors.com.sg to enquire about overseas shipping options and charges.

Standard Delivery

• Free for orders equal / above S$150
• S$5 for orders under $150
• 3-5 Business Days

Express Delivery

• S$8 flat fee
• 1-2 Business Day

Same-Day/Hotel Delivery

• $30 flat fee
• Orders placed before 12pm Monday - Friday, items can be delivered the same day
  before 6pm.

Restricted Zones

• We don’t deliver to P.O. Boxes, army camps and the islands around Singapore.

3 delivery attempts will be made for your order. If we are unsuccessful in these attempts, your
order will be made available for self-collection at our physical store. You will be contacted via
email / mobile once your order package is in our store and ready for collection. In-store pick-up
will be available only for 14 days. Arrangements for a 4 th delivery attempt will be chargeable at
S$5.

Once an order is placed, it cannot be canceled or modified as it is processed immediately.
Should you require an address change, it is chargeable at S$5 (If your order has been picked
up for delivery but not completed) Kindly review your order carefully before confirming your purchase. If you have any questions,
do contact our customer support team via WhatsApp on 9379 4725 or email at
orders@dors.com.sg

You can collect your online purchases in-store if the option is available. Simply select the
‘Pickup in store’ option on the check-out page. You will receive a notification via your registered
email account when your order is ready for pick up.
To collect your purchase, simply present your Order Confirmation Receipt in store.
There is no charge for in-store pick up.

Once your order is dispatched, you will receive an email with a tracking number to monitor the
status of your delivery.

Orders will be ready for delivery / pick up within 1-3 working days. Should there be any delay,
our customer service team will email you with the updated time.

Once an order is placed, it cannot be canceled or modified as it is processed immediately.
Kindly review your order carefully before confirming your purchase. If you require any
assistance post-check out, kindly contact our customer support team via WhatsApp on 9379
4725 or email at orders@dors.com.sg

Review the order status by clicking on the tracking number emailed to you. Should you require
assistance on your order (tracking shows delivered but you have not received), kindly contact
our customer support team via WhatsApp on 9379 4725 or email at orders@dors.com.sg

Items can only be exchanged within 14 days of the date of delivery/collection.
To initiate an exchange, please drop by our store at 250 Orchard Road, #01-01 with your
item(s) and order number. Our in-store customer service team will assist you with the process.

These items are not eligible for exchange:

• Innerwear (such as underwear) and items such as jewelry, swimwear, perishables (food),
  beauty products and fine jewelry;
• Product(s) sold at marked down prices;
• All full priced product(s) sold with promotional codes;
• Items without original tags, washed or worn.

Exceptions will be made if the ordered item was delivered incorrectly or damaged.

If your ordered item(s) were delivered damaged / incorrect, please reach out to our customer
service team via WhatsApp on 9379 4725 or email at orders@dors.com.sg within 7 days from
the delivery date, providing the following details:

• Order Number
• Product code of the item received

Our customer service team will assist you with the process.

Note: Should the items be unavailable for exchange, a return will be processed as Store Credit
equivalent to the purchase prices within 3 working days after it has been received. We do not
provide cash refunds for return orders. Store Credits can be used as a payment method for
online or in-store purchases.

Review the order status by clicking on the tracking number emailed to you. Should you require
assistance on your order (tracking shows delivered but you have not received), kindly contact
our customer support team via WhatsApp on 9379 4725 or email at orders@dors.com.sg

We accept Card Payments: Visa, Mastercard, American Express, Union Pay, PayNow, Gift
Cards and Store Credits.

Store Credits can be used as a payment method for online or in-store purchases and have a
validity of 1 year from the date of issue.

Store Credits have a validity of 1 year from the date of issue and are non-transferable and non-
refundable. Points will not be awarded for the portion of payment made using Store Credits.

Some reasons why the discount / promotion code is not registering on your check out page:

• The discount / promotion code has reached its expiration date
• Minimum spending requirements are not met
• Certain products are excluded from the offer
• The discount / promotion code is exclusively for targeted members
• The discount/promotion code has already been used / applied

Our customer service team can be contacted via:

- WhatsApp on 9379 4725

• You can expect responses within [turnaround time] on Monday to Friday,
  between 9am to 6pm

- email at orders@dors.com.sg

• You can expect responses within [turnaround time] on Monday to Friday,
  between 9am to 6pm

Our physical store is located at 250 Orchard Road, #01-01, Singapore 238905.